Privacy Policy

By accessing this website, portal and services (the “Service”), you indicate that you agree with and are bound by the terms below, i.e. our privacy policy. Individual documents may include special terms to be applied in addition to these terms. The contents of this Service are provided on an “as is” and “as available” basis. Xink does not make any warranties about the Service or its contents. Xink reserves the right to update the Service and to discontinue access to the Service at any time. Xink shall not be liable for any expenses, losses or damages arising from using the Service. The information on the Service shall not be considered a binding offer made by the provider unless otherwise expressly specified in connection with such information. Legally binding transactions with Xink or any company of its group are always based on a separate agreement. The Service users are reminded that the confidentiality of email messages sent via the public network cannot be guaranteed. Xink is not liable for delivering orders or instructions submitted via public email. Xink is entitled, if requested by the customer, to provide information via email to the email address defined by the customer.

Making Use of Xink Service
At Xink, we prioritize information security and follow the principles outlined by industry standards such as OWASP, NIST, ISO 27001, and SOC2. If you require additional information, you can request our comprehensive Information Security Policy (ISP). Rest assured that your personal information is confidential, and we adhere to all applicable data protection regulations. To learn more about how we protect your information, please visit our Security Page by clicking on the following link.

We only store data that is necessary for our services to function properly. We never share this data with third parties or use it for anything other than providing our services. Your data is processed and stored on Microsoft Azure.

Examples of the data that may be stored on Xink Azure and used by clients include:
• signature images (synchronized from third-party services such as Azure AD or added manually)
• signature text (which may contain personally identifiable information like name, organization, email, phone number, or other information provided or synced by the client for use in their email signature)
• links (URLs) provided in the signature
• mailboxes/users (synchronized from third-party services such as Azure AD or added manually, which may include personally identifiable information like name, organization, email, phone number, or other information provided or synced by the client)

It is important to note that Xink has no control over the data clients choose to include in their email signatures. It is the client’s sole responsibility to ensure that any information included in their email signature is intended to be visible to the recipient of the email. Sensitive personal information (SPI) should not be used in email signatures, as this data is intended to be kept confidential. The Xink platform serves as a trusted host for the data, and we build our platform on the principles outlined in this document.

Outlook and Google Workspace add-in apps
When you use the Outlook add-in or Google Workspace app, your signature is inserted during email composition without storing or processing any email content. The signature is added directly to the email, ensuring a seamless experience without us needing to access or store any part of your email.

We authenticate your account using your email address (or domain) solely to synchronize your personalized email signature, and we do not use your data for any other purposes.

For more information on how we protect your data, please refer to our Xink Security Whitepapers.

Support Interactions
The data collected through our support services is essential for resolving customer inquiries, providing technical assistance, and improving our support offerings. The information enables us to better understand our customers’ needs, respond effectively to their queries, and deliver an enhanced support experience.

Types of Data Collected

The data collected during support interactions may include but is not limited to:

• Customer contact details (e.g., name, email address, phone number)
• Product or service information
• Technical details related to the inquiry or issue
• Communication logs and transcripts
• Any other information voluntarily provided by the customer to facilitate support

Data Retention
Client controls access to their information, retention and disposal. On request, their data will be erased immediately and completely. By default, if an account was deactivated and the client no longer uses Xink and did not request data deletion, data will be automatically deleted from the Xink server after 90 days.

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How to Contact Us?
Tel: (+45) 3694 4429
DPO email: security@xink.io

Headquarters:
Xink ApS
Christians Brygge 28, 1st floor
1559 Copenhagen V
Denmark